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Purchased a puronics system from Willmington, NC. I love the way my water feels and tastes. Service was great and the price was much more reasonable than Culligan. The product was explained to me in a way that I understand. The technicians were curtious and quick with the installation. The system has a lifetime warranty which covers the entire system. I research every product I buy very aggresivley before making any decisions and aside from a few online trolls, Puronics has great reviews conducted by real customers on thier website. I am... Read more

Was this review helpful? 1 1

Patents mean a lot. The support of NASA the EPA and WQA mean everything. As for reverse osmosis taking out crucial minerals calcium is found in milk in an organic state whereas in public water it is inorganic and our bodies cannot use it you are misunderstanding minerals. But don't ask me don't ask Berkeley, ask NASA the scientist that use this same system to provide healthy water for men and women in outer space which no other company can claim, you were scammed but not by Puronix. As for pure by Gerber, its water that's been purified then... Read more

Was this review helpful? 3 5

I chatted directly with Puronics representatives through their chat box asking for the price of Puronex Hydronex. Both representatives could not give me the price. They said, a dealer will contact me and they asked for my personal information ( I did not give my personal info ). The reason for my inquiries is that , I want to know the real price of the system because every dealer has different prices and the difference of the prices between dealers are high, but unfortunately , the representatives were not able to answers my question. I wish... Read more

Was this review helpful? 4 8
  • From mobile
  • Puronics
  • Jul 03, 2015
  • #660480

I have very probles about one representant.please contact me 8329784360 Add comment

I am sorry that I purchased anything from this company. I have been trying for 3 years to get the company to change my filter. Every time I was able to get in contact with them to set up an appointment, they would not show up. There was a lady who claimed to work there for 17 years who would not let me speak to a manager . She was so rude and it is a shame she has not learned how to talk to people in all those years. Well I set another appointment for Wed. the 17. They told me I will have to pay over 200 to get the filters change be we... Read more

Was this review helpful? 4 5

Purchased my IQ-1030-B in May of 2002. Was not happy about the annual service fee $100 fee for the hygiene service but figured that it needed to be done. Fee kept going up and now is $200 which is ridiculous. Real problems started when it stopped softening my water and a continuous flow of water from the unit. Called and the first time a serviceman came out he tested my water and said, yep your water is hard. He did not know why, nor could he find a problem. He recommended to let the salt get low in the brine tank, which goes against the... Read more

Was this review helpful? 1 2
  • From mobile
  • Puronics
  • Mar 16, 2015
  • #609165

My system is leaking and the co company ameritek wont look at unless i do a service for 150 dollars, this companies are scammers they have no lifetime warranty like they say! Ppl dont believe these ppl Add comment

This company tried to put a lien on my house when they couldn't get pay from Costco. Called the sales rep about my low water pressure, and got whole bunch of black sandy stuffs in the water pipe which may be caused by the Puronics device. She did not call me back and block my number. I called the customer service number and they scheduled me to next Thursday because they are booked. You would think they will put the customer who has problem with their product as 1st priority and send someone out to look at the problem immediately. She did... Read more

Was this review helpful? 2 5

I purchased the system through Costco and had it installed by a company called Park Mechanical. FYI, people at the stands don't know anything, I asked the same person, the same question but during different visits and got different answers. However, I was searching for a whole house system because I was expecting a baby and wanted better water quality therefore I decided to give them a chance, hoping the installer or whoever comes out will know more. So this rep comes out and gives us the run down and promises that in less than six months... Read more

Was this review helpful? 6 7

First, I saw a Rep. at our Home Show and spoke about Puronics and it sounded really good. When I called to find out some answers with customer service, the person didn't know and that I need to talk to the rep when they come out. As of today, I found out Puronics sales people are very deceptive. The local Puronics guy just left and was very nice at first. He started doing his "water testing" with his filter system, then my tap which of course he said is really bad stuff. But then he asked to test my bottled water. Now, I only buy Pure bottled... Read more

Was this review helpful? 16 6
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