Puronics Complaints and Reviews

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Main address: 5775 Las Positas Road 94551 Livermore CA
925-456-7000, 925-456-7010, http://www.puronics.com/contact/5/Contact-Us.html
  • 28+1 mobile complaints
  • $58K claimed losses
  • $2K average
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  • 2 days ago
  • Installers
  • Ashland, Virginia
  • Deceptive Sales Practices
  • 23

First, I saw a Rep. at our Home Show and spoke about Puronics and it sounded really good. When I called to find out some answers with customer service, the person didn't know and that I need to talk to the rep when they come out. As of today, I found out Puronics sales people are very deceptive. The local Puronics guy just left and was very nice at first. He started doing his "water testing" with... Read more

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  • Sep 16
  • Plumbing
  • Daly City, California
  • Filter Change
  • 1
  • 1
  • 216

When I made the appointment Puronics agreed to change the Filters and check the connections. At arrival the service person told my elderly mother they only change the filters. (not what I was told when they sold me the follow up service) When I called they agreed to come back. IT took them two weeks to come out to me to tell me they only come out when there is a leak and they don't check... Read more

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  • Sep 05
  • Installers
  • Unprofessional Technician
  • 152

Technician left the black box from resin tower on the ground instead of putting it safely on the bench. During the repairs the technician called me, I did not see the box on the ground, I fell on the ground,my head was few inches from the tower and I broke my arm. Technical kept on asking me questions while I was in terrible pain, I ended up in the hospital. Great Southern told me it was my... Read more

Was this review helpful? 1 2


  • Jul 29
  • Installers
  • Cincinnati, Ohio
  • Water Softener
  • 1
  • 1
  • 860

We bought a water softener in 2004 from General Ionics. We were told how this was a fabulous product, used by NASA even. The stainless steel tank came with a lifetime warranty. We paid a lot of money for this system. Wow were we ***! We have used their salt, which is way more expensive than other salts, we were paying for quality, right? I loved having a water softener and bragged about how... Read more

Was this review helpful? 7 0


  • Jul 25
  • Installers
  • Filter Change
  • 1
  • 1
  • 681

We have a Puronics whole house water softener and filtration system. We purchased it in 1997 and moved it with us to our new home when we moved. We have always been pleased with its performance, as well as the service we received from the company, which was originally called General Ionics. I recently called for our annual filter change and maintenance as well as to purchase salt. I was... Read more

Was this review helpful? 5 2


  • Jul 18
  • Installers
  • Plumbing Service
  • 2
  • 2
  • 270

Aqua Vida Water a dealer of Puronics system is not insured and has sales reps and installers working for them in the Houston area. They do not pull city permits and don't have a licensed plumber working for them. They are selling there system for $3999 saying its top of the line. Please do your research before purchasing. Call a couple other companies like infinity water systems to give you... Read more

Was this review helpful? 3 0


  • Jun 18
  • Utility
  • Water Systems
  • 2
  • 2
  • 281

I am a ex employee that got screwed. I worked for these guys also known as pure water systems of Texas or Aqua Vida for this past year. They knew nothing about water treatment or how the systems work. I got the company going with my 15 plus years of being in this buisness and they Stole money from me and took my employee from me behind my back. Well he ran off with my tools and my money. They... Read more

Was this review helpful? 8 3

I had a Puronics come out and told me that the system they sold with the silver and carbon needed no service but come to find out the carbon holds bacteria and needs to be replaced at least every two yes costing over $500. Houston's aqua Vida water Puronics dealer ripped us off and never came and fixed my leak. The sales guy came and collected payment and never came back. After doing some... Add comment


  • Jun 16
  • Installers
  • Contract Payment
  • 1
  • 1
  • 250

SCAM!!!!! Puronics- Aqua Vida water installed my softener with no paperwork or contract agreement. Then sent a non lisenced plumber to install it. On top of that I checked with the city and they didn't get a permit to do the job. After talking to my home builder this company is not insured and bonded and knew nothing about this company. I hired an inspector to come out and said nothing is up... Read more

Was this review helpful? 2 4


  • Apr 15
  • Installers
  • Herndon, Virginia
  • Filters Replacement
  • 3
  • 3
  • 262

We were SCAMMED, plain and simple. The owner of the Austin-based company came out, plead his case, and we were taking like big fish....hook, line, and sinker. Are we embarrassed? *** right. If I can save one person from this useless, overpriced, rip-off of a water system, then I feel a little less vengeful. I knew we should have gone with a reputable company in our area, but I did not follow... Read more

Was this review helpful? 5 6
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