Puronics Complaints and Reviews

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Main address: 5775 Las Positas Road 94551 Livermore CA
925-456-7000, 925-456-7010, http://www.puronics.com/contact/5/Contact-Us.html
  • 25+1 mobile complaints
  • $54.4K claimed losses
  • $2.1K average
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  • 1 day ago
  • Installers
  • Cincinnati, Ohio
  • Water Softener
  • 17

We bought a water softener in 2004 from General Ionics. We were told how this was a fabulous product, used by NASA even. The stainless steel tank came with a lifetime warranty. We paid a lot of money for this system. Wow were we ***! We have used their salt, which is way more expensive than other salts, we were paying for quality, right? I loved having a water softener and bragged about how... Read more

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  • Jul 25
  • Installers
  • Filter Change
  • 1
  • 74

We have a Puronics whole house water softener and filtration system. We purchased it in 1997 and moved it with us to our new home when we moved. We have always been pleased with its performance, as well as the service we received from the company, which was originally called General Ionics. I recently called for our annual filter change and maintenance as well as to purchase salt. I was... Read more

Was this review helpful? 0 1

  • Jul 18
  • Installers
  • Plumbing Service
  • 24

Aqua Vida Water a dealer of Puronics system is not insured and has sales reps and installers working for them in the Houston area. They do not pull city permits and don't have a licensed plumber working for them. They are selling there system for $3999 saying its top of the line. Please do your research before purchasing. Call a couple other companies like infinity water systems to give you... Read more

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  • Jun 18
  • Ex Employees
  • Water Systems
  • 1
  • 38

I am a ex employee that got screwed. I worked for these guys also known as pure water systems of Texas or Aqua Vida for this past year. They knew nothing about water treatment or how the systems work. I got the company going with my 15 plus years of being in this buisness and they Stole money from me and took my employee from me behind my back. Well he ran off with my tools and my money. They... Read more

Was this review helpful? 5 1

I had a Puronics come out and told me that the system they sold with the silver and carbon needed no service but come to find out the carbon holds bacteria and needs to be replaced at least every two yes costing over $500. Houston's aqua Vida water Puronics dealer ripped us off and never came and fixed my leak. The sales guy came and collected payment and never came back. After doing some... Add comment

  • Jun 16
  • Installers
  • Contract Payment
  • 80

SCAM!!!!! Puronics- Aqua Vida water installed my softener with no paperwork or contract agreement. Then sent a non lisenced plumber to install it. On top of that I checked with the city and they didn't get a permit to do the job. After talking to my home builder this company is not insured and bonded and knew nothing about this company. I hired an inspector to come out and said nothing is up... Read more

Was this review helpful? 1 1

  • Apr 15
  • Installers
  • Herndon, Virginia
  • Filters Replacement
  • 2
  • 102

We were SCAMMED, plain and simple. The owner of the Austin-based company came out, plead his case, and we were taking like big fish....hook, line, and sinker. Are we embarrassed? *** right. If I can save one person from this useless, overpriced, rip-off of a water system, then I feel a little less vengeful. I knew we should have gone with a reputable company in our area, but I did not follow... Read more

Was this review helpful? 3 6

  • Apr 11
  • Installers
  • Phoenix, Arizona
  • Water Softener
  • 1
  • 225

I got a purionics water softener for my house in 2012 but the sales person never told us that the system required new filters every year and that it was going to cost me $150 every time and to make matters worst ijust realize they are over charging me more than other customers the $8000 that the system cost me its more than the $6000 or less that other customers are paying .all this company... Read more

Was this review helpful? 0 1

  • Jan 30
  • Household Services
  • San Diego, California
  • Water Softener
  • 2
  • 186

We had a filter set up at our house, thee sales person some how wrote the wrong address. After fighting with Puronics we had to pay almost $2000 in late fees. The APR went up from 6% to a 23%. After making over $2000 in payments our bill has only went down $600. The product is actually good but just the finance seems to be a little sketchy. Over all it is not right what they did & get away... Read more

Was this review helpful? 2 1

  • Aug 15, 2013
  • Household Services
  • Cincinnati, Ohio
  • Water Softener
  • 7
  • 516

They have a booth at Costco here in Cincinnati. The sales guy there claimed 3x in person( face to face) that their water softener also purifies the water. So no need to pick up those gallons of purified water anymore! Then on another day the lead catcher they had at the booth took my name and # so the same sales guy could call me, only he had no idea it was me again. I wanted to... Read more

Was this review helpful? 13 2
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