Puronics - Puronics Of Orlando - Misrepresentation

25 of 25 Puronics Reviews
Aug 25, 2009
review #155835

We purchased a Puronics water filter, and were misrepresented from the beginning of the process through the financing. The contract they present after the product is installed is not what you agreed to. Then, they do nothing to fix their misrepresentations.

They are rated an F with the Better Business Bureau, the worst rating you can get due to high consumer complaints and serious consumer complaints.

Also, they will tell you their going rate on the filter is $12,500 - don't buy it. We got ours for $3,500 after negotiating. The top of the line one. We wish we never did business with them now, they are so shady. Just thought we would let everyone know!

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25 of 25 Puronics Reviews
Kristina

Mar 20, 2012

Puronics of Orlando is located in Longwood, right? Would it be possible or wise to go down to their business and ***/complain to them personally?

My mother put my name and number in a washer/dryer set contest that was advertised in my local mall. They have been calling me ever since, and when I started saying I was no longer interested, they just call more often and don't even say anything and then just hang up. This has been going on for almost a year now.

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Tom

Sep 24, 2011

The stories people make up are biased on here OBVIOUSLY! Why you might ask? Because Puronics and Al are the best, so mom-and-pop shops post "customer" stories AFTER we rip out their garbage equipment (ours is on NASA's website).

As for the reps who "quit", this is sales and you obviously couldn't close, sales have a high turnover rate, and it's just not for you. I'm a salesman and have been with the company off and on for 18 years! I know Al, his son and his family, and his name is worth more than gold.
So get over it, move on, before he sues you for slander.

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Faye Ragland

Sep 19, 2011

Why is Puronics constantly calling my home? Noone speaks when I answer and when I return the call there is noone to answer. Please stop calling. :cry

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ptrsan

Jul 22, 2011

I switched after paying double the price with them. I found out that H2O depot is nearly half the price, honest and they have been saving me money for the last 10 years!

Do yourself a favor and just call H2O

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Marie from Orlando

Apr 25, 2011

We purchased our top of the line puronics system over a year ago and have absolutely loved it! I called today 15 months later to get my service that was supposed to be between $50-$70 per year and found that is $204 but since we went over the 3 month grace period over a year, we have to pay an extra $20 for cleaning. This sucks but we love the system. I am going to try to see if my husband and clean it since he is a handyman.

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Ursuline JnMarie

Feb 22, 2011

I purchased this *** system from puronics and regretted from the day I bought it. They are all scammers. From the service rep to those sitting at the office. So let me know what I can do to get rid of this *** contract I signed with them. First of all, when I bought the system, they said they would cut us a deal and give my friend and I two for $2700 each. I did not want it but he was there during the presentation and said that it would be my house warming gift and he would pay for it. But they could not run the credit off of his name because of his bad credit. The service guy suggested that we do it off my name and then have the system transferred to his name. We said are you sure we can do it like that. He said yes they do it all the time. So we agreed. Only to find out later that the office personnel said they don't do that. Anyway, we kept it cause we thought that it was good. Only to realize all the lies that they told us. We were told we would get 5 yrs supply of the laundry products. LIES!!!! Never told us about yrly maintenance. LIES!!! cause they said that we would never need to do anything except add salt to it. Now my friend does not want to pay for the *** system anymore and so I am stuck. Cancel the contract and my credit is ruined. I need support on this cause I want to sue them. Any advice anyone?

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Seed of Abraham

Nov 23, 2010

I worked for this demon, Al Moses who is a lying, cheat ***. He is a real racist who talks about black and hispanics as if it were 1875, instead of 2010. He is a disgusting man, who mistreats women and makes crude remarks towards them constantly. What a example of a father he is to his Son, Alex who on the surface seems ok, but I know his heart is as dark as his father. The fruit doesn't fall to far from the tree. Alex, wife had cancer and it looked as if he didn't even care about her well being, as he was always talking about other women in sexual ways. All they talk about is their sexcapades with prostitutes and strippers and going to massage parlors.

This is what you the customer is making rich when you buy the overpriced piece of junk steel that I wouldn't put into my home for free. The "F" rating is real and he's being sued on a daily basis but knows how to pay off the right people so that the fines can be lessened. Just look at how many different names the company had went through after the attorney general has been notified of Al's scrupulous buisness dealings.

I thank God I had the backbone to finally quit after a year and never looked back. The money was just not worth it. And I was not fired, as someone from this perverted and depraved company may say. No, I quit with my dignity in tack as others have left and quit as well, for Al's profanity laced sales meetings which were crude and disgusting. He must've called every salesman who
... Show more

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Glad to be

Nov 23, 2010

I, first hand, can attest to the attrosity that is Al and Alex Moses. I'm a very recent previous employee. Alex, I will admit, was a pretty good guy to his employees, to their faces anyway. Al, though... That man was a piece of work. He does cuss, constantly. He also enjoys telling "sp-c" and "nigg-r" jokes. He tells all his employees about his days in NYC, doing kilos and chasing women. The management wasn't the worst part, though. Please know, every telemarketer and sales man who works there is MISERABLE.

Pay is constantly missing from checks. Al always makes the girls who telemarket hug him, and he's lewd to all of them. The office is a fire hazard and FILTHY. The sales men get leads some days and none the next, because the slave driver who runs the call room is Al's puppet. John Belden is a piece of work!

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Glad to be

Nov 23, 2010

I, first hand, can attest to the attrosity that is Al and Alex Moses. I'm a very recent previous employee. Alex, I will admit, was a pretty good guy to his employees, to their faces anyway. Al, though... That man was a piece of work. He does cuss, constantly. He also enjoys telling "spic" and "***" jokes. He tells all his employees about his days in NYC, doing kilos and chasing women. The management wasn't the worst part, though. Please know, every telemarketer and sales man who works there is MISERABLE.
Pay is constantly missing from checks. Al always makes the girls who telemarket hug him, and he's lewd to all of them. The office is a fire hazard and FILTHY. The sales men get leads some days and none the next, because the slave driver who runs the call room is Al's puppet. John Belden is a piece of work!

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Andrew Revallo

Nov 21, 2010

I work for Puronics and deal with SATISFIED customers every day...People are writing negitive feedback because they got fired..It IS by far the best product on the market..I Have One..

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Delaunhardt

Oct 10, 2010

I too did some checking about the company before deciding to go ahead and work for them..

I have a freind who works at the BBB and yes, he told me this company has SEVERAL complaints (14) but all of them had been resolved to the satisfaction of their clients...

With as many clients as they have, 14 complaints is NOTHING! They write 4 to 5 new clients a day....

As far as Al being abrasive, he is. But don't we already live in a PG-13 world?

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BIG LESSON LEARNED!!! - LOU WH

Oct 08, 2010

WARNING WARNING!! DONT SIGN UP WITH PURONICS! YOU WILL REGRET IT FROM THE START! I personally tried to cancel my account with them from the first day of the "3 day testing period" The staff and owner are rude and completely do not understand the terms of customer service. They are rated F for a reason. Read your contracts very carefully. I now have their fiance company calling me 12 times a day harrassing me for a payment that I was told wasn't due till january. Now their telling me i'm past due over $400. The staff reads your contract between the lines to you. When you then contact the company to issuse a problem they tell you to bad, you signed a contract figure it out yourself. I will do everything in my power for everyone to know not to sign up for the Puronics Company. Yes they may offer you free products but those are a waste of time like the company itself. Who cares if you they've worked with NASA, they wont be around much longer anways. In personal opinion Puronics should fall with the economy. Unforuntley they train their staff to scam "sell" you; don't do it, dont do it! YOU WILL REGRET IT!!!

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BIG LESSON LEARNED!!! - LOU WH

Oct 08, 2010

WARNING WARNING!! DONT SIGN UP WITH PURONICS! YOU WILL REGRET IT FROM THE START! I personally tried to cancel my account with them from the first day of the "3 day testing period" The staff and owner are rude and completely do not understand the terms of customer service. They are rated F for a reason. Read your contracts very carefully. I now have their fiance company calling me 12 times a day harrassing me for a payment that I was told wasn't due till january. Now their telling me i'm past due over $400. The staff reads your contract between the lines to you. When you then contact the company to issuse a problem they tell you to bad, you signed a contract figure it out yourself. I will do everything in my power for everyone to know not to sign up for the Puronics Company. Yes they may offer you free products but those are a waste of time like the company itself. Who cares if you they've worked with NASA, they wont be around much longer anways. In personal opinion Puronics should fall with the economy. Unforuntley they train their staff to scam "sell" you; don't do it, dont do it! YOU WILL REGRET IT!!!

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The Hall Family

Sep 14, 2010

We have had there top of the line system for 6 months now and are so pleased with the resuls. Our rep Dave Hoenicke Gets A+ Will refer all our friends & family to Dave & Puronics of Orlando Thanks again Dave :grin

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Pete From Florida

Sep 06, 2010

I have read all the complaints and the one praising the compnay in AZ. Let us all remember that a system is only as good as the Franchise- the company representing it.
When service is needed,no customer should be treated rude over the phone, during an initial meeting by a sales rep or anyone in the compnay. I also have known some bosses that are just filthy mouthed and one was my own Fraternity Brother I worked for and I quit right on the phone. I left the model home open dropped my keys on the desk and said shove it up you know what.
I have arin soft that I feel I paid to much for also. I buy my filters on line directly from th manufactuter and put them in myself under the sink. I have my main system serviced by the representing company when needed.
So what we should all realize is that the person in AZ has a great company that services with a smile and gives great service to ther customers for repeat business. As for the Moses family in Orlando, the Corporation it self should be contacted with all the complaints to the CEO. Then see what can be done, to get this guys franchise revoked.So lets not attack anyone giving an honest comment in another state with a different franchise. All franchise owners are different and they will either reapthe rewards for good service opr fail for bad.

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Just me

Aug 30, 2010

Don't do bussiness with an F rated company.
Always check with the BBB for rating.

Puronics of Orlando has an overpriced whole house system. Check out Pellican and/or Rhino system (both better value).

Sales person very nice. Some of the other
workers were rude as I needed to schedule
a later appointment due to my schedule.
They would not leave!

Oink Oink

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sally is mad and unhappy

Jun 03, 2010 Dehra Dun, Uttarakhand

we bought the top of the line water system .mike represented it to have stainless steel tanks all brass valves .when it flushes its self it pumps about 150 gallons of water out daily what a waste sure the water is a lilbetter but not perfect it isnt worth no6,500 dollars we are going to start a law suite against them verry soon :?

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bigo

May 30, 2010

i use to work for Puronics of Orlando during the fall of 2008. i never sold a unit before giving up being a sales person. i was very bad or just too honest? for what its worth, the system is very good.
now the owner and his son are pieces of ***. if there's such people in the world that are motivated by greed and getting over on people, well they run Puronics. warning to people; know what you're getting into before signing. negotiate as much as possible, play hard ball because there's always a cheaper price to pay.
i believe the good system cost in the neighborhood $1000 so everything over that goes to that greedy SOB Al Moses.

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Puronics sales Rep

Mar 31, 2010

Before throwing stones at the puronics name, check the BBB rating on all other dealers for puronics..... Almost all A's.... Puronics has a very good system and outstanding customer service. It has always been required to replace the media with "Hygene" established by the EPA, not ionics or puronics..... And by the way, Al doesn't call his people f-rs.... It is C-ck Suckers

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A Joke

Jan 29, 2010

AL Moses is a real piece of work. He cusses at his employees and thinks that anyone that doesn't buy his product is retard (note his own words) the f- work is used in his vocabulary on an on going basis. I have heard him yell at one of his salesmen calling him a retard mother f---er and a f--er. Why in this day and age would anyone with half a brain treat people in such a demeaning manner. There are cheaper ways to get good clean water. I wouldn't buy this or own this product knowing that clean water can be had with other systems for a lot less money.

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