Thelma L Avv

My rights To Cancel The Contract Violation.

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The salesman would not cancel my contract and threaten to ruin my credit if they had to come back to get the water system.Plus I had to pay $500.00.He basically used scare tactics and he was very deceptive.He lied to Consumer Affairs and said I did not call the Co. nor him to cancel my contract.

I did not receive my contract papers until Consumer Affairs mailed me the copies after my complaint . I 've got the proof on my cellphone that I spoke with him on 1-23-18 the same exact day he dated the contract and sent them to the Co.

The contracts was dated days after our signatures.There is no difference in our water from then til now.The price of the water was not as originally stated. Oh the lies goes on and on I am in the process of getting a lawyer to get the lein off my home.I told the salesman we could of $60.00 in 2018 and increased to $90.00 in 2019.We have a disability that takes care of the regular bills and I tried to explain that to the salesman on 1-23-18

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Loss:
$25
Pros:
  • Friendly service
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Fort Worth, Texas

Deceptive Company!

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First, the sales rep was very nice, worrisome but nice. She came to our house 3 times to convince us how terrible our water is. We fell for it.

Later we called about the orange ring in our toilet and could never get anyone out. Then we called because the system was making a noise under the sink when we flushed the toilet and again, no resolve. But then I called to see what the fee was and discussed canceling the account, I was told I signed a binding contract, that I should have read it and I COULD NOT cancel it! This upset me to my soul because of course the sales rep said we could cancel anytime! Omg what do you mean CANT! I was livid!

My ‘account manager’ then went on to threaten my house if I canceled and said I had no recourse, deal with it. I immediately told her to cancel the payment after the threat.

PLEASE DO NOT BUY!! There is no customer service, they have deceptive sales practices and there are less expensive systems out there. Now that I have saved someone else from falling for it and buying this system, I’m going to call them back and resume paying and sue them to get out of the contract, the right way.

View full review
Loss:
$5500
Reason of review:
Pricing issue

Preferred solution: Disconnect the system

5 comments
Guest

no, the above user is not a fake. They are right, puronics themselves are a manufacturer only.

They do not have direct sales reps, and they do not directly sell to customers. They have companies that are authorized dealers, and those companies are who the customer buys through.

Those authorized dealer companies are also responsible for sales contracts, direct customer service, maintaining warrenties, etc. Any issues you may have that are not regarding the actual quality of the equipment are because of the company you bought the system through.

Guest

First,you're a customer that no one could please. You have a contract with the finance company and not the water system company.

You may need a replacement,but you going at it the wrong way. I'm sure no rep said you could cancel,cause they didn't finance you. Would you take a purchased vehicle back to the dealer after 2 weeks?

Your problem is with the dealer and not Puronics. I love the system and it's the best decision I've made.

Guest
reply icon Replying to comment of Guest-1772605

Fake ***

Guest

I was considering buying this and after reading your report no way will I buy

Guest

Thank you I’m not installing this

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Anonymous

Thank You to All Previous Reviewers of Puronics on this Forum

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Fell for the demonstration and the sales tactics felt shady BUT due to the fact that I read all your reviews of Puronics on Pissed Consumer, we successfully aborted our purchase and installation of this system that day! We had 3 days to cancel and did it within 24 hours.

Something about the sales pitch did not see right and the price kept falling as we were more ready not to deal. In fact, after the installation and sale was cancelled. The sales rep and his manager came to our home within hours to offer up an even more tempting deal of 50% off. So how does a system that sells for 8000 suddenly become 4000.

Also, the scheduling of installation was instant after the credit approval. I am grateful to all previous reviewers and their experiences because we almost made a big mistake.

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Reason of review:
Pricing issue
3 comments
Maki Pvt

You reviewed without actually experiencing it? Why?

Mossie Ufh
reply icon Replying to comment of Maki Pvt

Seems to me that the review was for the hard sell approach which I think qualifies. If someone walks in to a restaurant and sees dirty tables, rats, cockroaches, etc...are they barred from writing a review because they didn't eat the food?

Guest

thank you...one of our neighbors has it and we were thinking about it. I am grateful we didn't waist our time.

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Gary O Iji
map-marker Sunnyvale, California

They've been good to us...

I've used them over the years and they've been quite reasonable. Heck the engineering manager (in charge of manufacturing) came to our house on a weekend to fix a leak after a Thursday reinstall. The reinstall was a little pricey but I assumed they bundled in somethings they didn't need to do like drill through a counter top and tweak the plumbing. We've only needed to change the carbon and mechanical filter every other year. After some 14 years we finally needed to replace the reverse osmosis cartridge. Since the newer units were on sale at the time we managed to get one of those for about the same cost as a replacement cartridge. This is a local Bay Area company that manufactures here.
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Reason of review:
Good customer service
Katti Shb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DO NOT FALL FOR THIS SALES PITCH IN CHARLOTTE

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I am a real customer. Let me share my experience: First, we received a postcard in the mail for a free Tide bottle.

Who doesn't want free Tide? I sent in the postcard with our information, only to find out this free Tide postcard is actually a lead generating system, in which these postcards get sent to sales guys from particular filtration system companies to come knock on your door. Fast forward one week later, a very nice sales man for RainSoft filtration system comes knocking to show us a presentation and test our water. OK, bunch of BS.

They do this entire presentation with bottles that are colored and all sorts of jargon, that I must say, is very convincing, to prove to you how "hard" your water is, etc. They also add an incentive to your purchase, if you buy the system, you get a lifetime of "natural products" for free. ALSO BS. NOT ONE PRODUCT ON THIS ENDLESS LIST OF "FREE LIFETIME NATURAL PRODUCTS" IS ON THE WEBSITE THEY GAVE US ONCE WE PURCHASED THE SYSTEM.

NOT ONE!!! ADDITIONALLY, WE ACTUALLY HAVE TO PAY FOR THESE PRODUCTS, AND THEYRE DOUBLE THE PRICE OF ANY HOUSEHOLD PRODUCT YOULL FIND ON ANY SHELF! After an hour + of this salesman ranting and raving about this system and how deadly our city water is, I let him know we are not interested in paying $8000. He was relentless.

I finally got firm and told him to leave us alone, the nerve to come and ask a single family home to spend 8k on water that we get from the city anyway. He persisted to get us a good deal and once he realized RainSoft could not match our budget, referred us to this company, Puronics. Gave us a sales pitch that this company is "just as good just....". Fine.

We let this guy have his chance. Came by and did his own sales pitch. Finally, after arguing for 2 weeks, Puronics "did us a favor" to match our budget. Came and installed.

Brought the finance paperwork, 1000 over our agreed cost. Clearly, I flipped. I knew this was a sign that nothing will live up to what they were selling us. Fast forward 5 months later, and our toilets are more brown than ever.

If you leave water in a cup for a couple of hours, you will have a dirty residue on the cup when you pour the water out. I recently saw on the news a class action suit against these companies and plan to contact the media to get this system out of my home and pocket. TRUST ME. Use your hard earned money elsewhere.

They are simply good sales guys. This system is a JOKE!

View full review
Loss:
$4500
Reason of review:
Not as described/ advertised

Preferred solution: To remove the system from my home and cancel the finance program. We dont want a refund on past payments.

5 comments
Guest

we also have brown or grayish water once in awhile.

Koston Hgb

This isn't a puronics customer. It's a RainSoft customer that was sold a used puronics system from the RainSoft dealer.

Katti Shb
reply icon Replying to comment of Koston Hgb

Interesting how we weren’t told it was used.

Guest

Thank your for your feedback. Please contact Puronics at 800.339.8780 or by email at info@***.com. We will be happy to get your problem resolved.

Guest

This system was sold at a loss to match a payment promised by an inexperienced representative for a customer with subprime credit. System has been removed at customers request.

View more comments (4)
Renee H Nve
map-marker Stow, Ohio

Brown Water for Years

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I’ve had my purionics system since roughly 2006. We have always had intermittent issues with brown water after backup.

We had tech after tech out to reset things, replace filter, check water pressure etc.. over the years. We went months not even using the system because of our frustrations. Last time our filter was replaced, they suggested we buy a new system or pay to have part of it rebuilt, which wasn’t cheap either (over a grand).

Are you kidding me?? We already paid well over 5,000 for a system that gives us brown water.

We see this problem isn’t uncommon. If it’s a defect in the system, purionics should replace or fix.

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Reason of review:
Bad quality
Richard P Foy

Worst product ever!!

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I have my system for 6 months now and I've had problems ever since I'm having a black residue coming from my faucet sinks shower heads I've tried to contact the main office and nobody has gotten contact with me I'm going on two months trying to get this resolved I'm going to go ahead and take it up with my lawyer and take it from there worst product ever I would not recommend puronics TG systems to anyone there are better water softeners and companies out there.
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Reason of review:
Bad quality
1 comment
Guest

Thank you for your feedback. Please contact Puronics customer service at 800.339.8780 or by email at info@***.com.

Puronics products come with a comprehensive product warranty that covers product defects. We will be happy to get your problem resolved.

Anonymous

Over charged

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I was charged $1200 for under the kitchen sink system only. I then found out it should have cost under $300. Toal rip off. Now I need the filters replaced and researhing them my has 3 filters. Dont fall for the high pressure sales pitch. George Sales was my salesman name. Think thats his real name?
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Reason of review:
Pricing issue
Michael S Rka

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Livermore, California

Great Customer Service, amazing plumber-installer

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We had to replace Culligan water system, since Culligan company does not maintained our version any longer, and indeed we were Culligan customers for 25+ years. The advisor in Home Depot Laura Baker recommended Puronics, and we could not be happier. The customer service department of Puronics listened, understood all our concerns due to relatively small space in the cabinet under kitchen sink. Sue found a resolution to all our concerns, scheduled appointment in convenient for us time. The technician Danny arrived on time, called beforehand and did a wonderful job. While replacing our obsolete Culligan, he fixed all semi-professional, leaking old tubes and replaced them, so that now water purifying new system looks so nice and professionally installed. The price of Puronics is way more reasonable than Culligan. I would definitely recommend Puronics to my friends.
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Pros:
  • Professional expert level of installer
Reason of review:
Good customer service
1 comment
Guest

BOGAS REVIEW AFTER ALL THE BAD ONES?

Anonymous

Están ***

El mal del fundió. En todo caso, si nos pasa algo, el ciudad de Houston nos paga.
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Resolved
Les Aqm
map-marker Livermore, California

Resolved: Puronic after installation, create brown ring in toilette bowl.

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Input after reading review "Puronics - Bad System, bad technicians, bad company, bad experience over all" https://puronics.pissedconsumer.com/bad-system-bad-technicians-bad-company-bad-experience-over-all-201411****9949.html Installed in 2014, the base model. We have same issue of brown ring in the toilet bowl, and due to that we have to spend extra time trying to remove every week to make minimize the color darkness. So we cannot remove at all. Also cleaning require hand on and push really hard (and have pains already and trying this make worth really). All this unwanted result was created right after start using Puronic. Mentioned the problem to the technician but all response I received was it cannot be proved that it is caused by Puronic system. Then as I noticed it hard to talk to Puronic about problem did not call for follow up. And really it is hard to talk to them. However it is really DOUBTFUL what is the water we are drinking moreover for growing toddlers at home (have two kids). But good to find here somebody else having the same problem and the issues is not from my imagination (ref to "Puronics - Bad System, bad technicians, bad company, bad experience over all) . And the other problem is that I bought it through Costco as backer of the brand and being local. However, after a year of installation, Costco changed to different brand for the area. As result as consumer stuck against the wall. Can't go to Costco as usually they back for there services nor to Puronic after spending thousands because they don't care after installation and collection. Can't return, can't exchange, have three bathrooms toilette damaged, and have to go further pains of hand every time clean them. Then another degrading value of Puronic is in their website have reviews of customers that only give best feedback and disguise the objective information. http://puronics.com/reviews/
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Reason of review:
It is expensive, customer service is poor, and it is unreliable product.

Preferred solution: Let the company propose a solution

1 comment
Guest

Thank you for your feedback. Please contact us at info@***.com or 899.339.8780.

You can also contact our GM, Jeff Atkinson at 925.456.1605. We will be happy to get the problem resolved to your satisfaction

Alethea Lru

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Puronics - Customer Care Review

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Very bad customer service I have been with a problem with my water for more than 7 months because it is coming dark brown Wich is very scare for my family and I have been calling all people and numbers and finally they sent me a tech and he said yes you have a problem and I talked with Maria Procopio she supposedly is one of the owners idk if is but the tech talks more kind than her and she is saying that I have to paid for all because I didn't do the service and never called them Wich is bull *** I have been calling 7months differences numbers and they said that somebody is going but never show up. I'm pretty upset and I'll never recommend this company for my friends and family .

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Reason of review:
Warranty issue
Anonymous

Puronics - Water Filter Review

I had the TG puronic system put in my house this company reps at lease for the one that came out did not speak English I told him that I didn't understand Spanish I was decieved by the rep. He gave me a copy of the so called contract in Spanish he said he was going to send me a contract in English which I never received, he also said I could order the product for 1$ the first time then it would be free, yes it is free but he did not tell me that I would have to pay it per pound I called the company to order the product and was told I had to pay 280.00 dollars for shipping and again I say that the rep didn't mentioned I find this company is a fraudulent company with poor people selling the product, they lied to me and he painted real pretty to me but my mistake I called the financial company to cancel my contract and to come to remove the system from my house that I wasn't going to be ripped off by paying 7500$ for something I didn't need i called tg puronic and was told I have to talk to the finance company I'm getting the runaround by this company and I do recommend not to get scammed by this company. Whew this one was a long one but I feel that no other person gets ripped off.

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Reason of review:
Pricing issue
3 comments
Lavena Cbc

You're contradicting yourself over and over. One minute you couldn't understand the rep cause he spoke Spanish and the next you understood everything he was saying.

Lmao you can't have it both ways.

Either you did or you didn't understand. Get your story straight then repost if you are looking for sympathy.

Guest
reply icon Replying to comment of Lavena Cbc

I'm not asking for sympathy and don't be lyao poor salesman none English speaking mislead by pretty talk there is nothing you can say to make me feel *** you think what you want to think that's your prerogative that being said you have a Bless day

Guest
reply icon Replying to comment of Lavena Cbc

What part can't you understand.. the customer isn't happy with how his issues are being handled..I totally agree with the customer..it's normal to feel ripped off when after the sale you're being given the runaround.."Puronics" should be ashamed but probably doesn't give a *** ...Lol!!!

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Anonymous
map-marker Harlingen, Texas

Puronics Customer Care Review from Harlingen, Texas

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I've had my system for less than 6 months and I've been attempting to get help from ANY service technicians because all the lines from my new home are spitting out salty water. I called Puronics at 800-339-**** and they refered me to 4 other numbers in the Houston area.

First number, Aqua Vida: 713-469-****, the number is disconnected. Second number, Aquafeel Solutions: 855-790-**** said they can't help and they would send a technician over for a $75 charge to just look over the system. Third number, TG water: 877-247-****, No Answer and mailbox is full. Fourth number, Ameritek Ind.: 888-907-****, is in California and they refered me to another number to whoever it is at 818-403-****, and guess what?

No Answer...

I've been thrown in the industry loop for over $6,000 and no help. Thank you Puronics.

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Reason of review:
Poor customer service
1 comment
Guest

Thank you for your feedback. Please email us at info@***.com or call technical support at 800.820.1270 and we will get you taken care of.

Best Regards,

Puronics Customer Support

Anonymous
map-marker Tampa, Florida

Stopped working

I just had my water tested because my laundry was not getting clean, the HE machine is 2 years old and cleaned every month, my dishes were not coming clean, again the dishwasher is also 2 years old. The hot water heater also 2 years old and purged every season. My coffee was tasting awful, changed brands, coffee maker still no change. The water test had sediment, too much chlorine, not suitable for drinking! I am furious with the company and installer of this Defender. The installation was not done properly, the flush back drain was directed into the storm drain. The electric connection was simply *** drilled next to an electrical outlet and the cord was directed under the ground to the inside of my home to plug it in. I had the Defender serviced 2x's, and the company is not living up to the 10 year warranty.
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Reason of review:
Bad quality
1 comment
Guest

Thank you for your feedback. Please contact Purinics Technical Support at 800.820.1270 and we will get your problem resolved.

Regards,

Puronics Customer Service